Yesterday, a 25 ish health club employee came over to greet me and I called him Raphael. In a soft voice he said, "my name is Chris." I know his name yet he does look very much like Raphael but that is never an acceptable mistake for it is very hurtful to another.
To avoid this mistake, I just needed to take a good look at him, something I didn't do. I apologized immediately, knowing the words of the late cosmetics giant Mary Kay who said, "Every single person you meet has a sign around their neck - make me feel important." He smiled and accepted my apology but I will make it a point to acknowledge him by name each time I see him in the health club and I will take enough of an interest to help make him feel special, to the extent I have that power.
Dick
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